Axis Bank Grievance Details

Level 1: Front End Channels

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis Bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

Call Centre Numbers:1860-419-5555, 1860-500-5555
Axis Support:www.axisbank.com/support/
Branches/Loan Centres: Customers can visit the "Locate Us" section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre.

Level 2: Circle Nodal Officer / Nodal Officer at HO

The concerned customer can communicate with Nodal Officers of the bank if he/she is not satisfied with the solution provided at Level 1. The bank claims to reply within 10 days and if the response received is unsatisfactory, he/she can escalate the matter to Level 3.

The customer can send an email / write a letter / call the Nodal Officer:

Name: Nodal Officer, Mr. Ashok Sunar / CNO's

Address: Axis Bank Ltd. NPC1, 5th Floor "Gigaplex", Plot No. I.T.5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708

Email: nodal.officer@axisbank.com

Phone: 080-61865200

Timings: 9.30 AM to 5.30 PM, Monday to Saturday (except 2nd and 4th Saturdays and bank holidays)

Level 3: Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect with the bank's Principal Nodal Officer using the below-mentioned channels.

Name: Ms. Deepti Radkar

Designation: Senior Vice President – II

Address: Axis Bank Limited, 5th Floor, Gigaplex, Plot No. I.T.5, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708

Email: pno@axisbank.com

Phone: 080-61865098

Timings: 9.30 AM to 5.30 PM, Monday to Saturday (except 2nd and 4th Saturdays and bank holidays)

To lodge a complaint, click on the link here: https://application.axisbank.co.in/webforms/axis-support/index.aspx