General Terms & Conditions

1. Overview

Welcome to novio Mobile App, owned and operated by Credilio Financial Technologies Private Limited ("Company"), a company incorporated under the provisions of the Companies Act, 2013, and having its registered office at 1001, Classic Pentagon, Western Express Hwy, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400053.

Use of the novio App is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these terms, along with any amendments made by the Company at its sole discretion and posted on the novio App.

2. User Representation

By registering with novio and accessing the novio Services, the user represents and warrants that:

• They are 18 years of age or older;
• They are capable of entering into a legally binding agreement; and
• They are not barred or otherwise legally prohibited from accessing or using the novio App and novio Services. They agree that the Company and its partner entities may use the credit score of the User to determine the eligibility to access services.

3. Communications

The Company may use the information submitted by the user of the novio App ("user" or "you") to respond to any queries raised by you pursuant to your use of and access to the novio App. The Company may also use such information to send you WhatsApp, RCS, emails and SMS for administrative and marketing purposes, either through its own servers and systems or through third-party service providers. You may unsubscribe or opt out of such communications at any time.

4. User Obligations

You agree and undertake to use the novio App solely for accessing information relating to the Company, including the products and services offered by it. By way of example, and without limitation, you agree and undertake that while using the novio App, you shall not:

• Modify, alter, or otherwise make derivative uses of any content, trademarks, technology platform, underlying software, or any part thereof;
• Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the novio App;
• Infringe or violate the rights of the Company, its users, or any third party;
• Download, copy, reproduce, or imitate any portion of the Company's technology platform, underlying software, content, user interface, or the novio App, except as expressly permitted by the Company;
• Aggregate, scrape, or extract any content, data, or other information from the novio App for display with material from other websites or on a secondary platform without the Company's prior written consent;
• Hyperlink to or deep-link to any portion of the novio App without the Company's prior written consent;
• Interfere with, attempt to access, or seek to obtain any data or information from or relating to the novio App without authorization;
• Engage in any fraudulent, unlawful, or corrupt activity, including but not limited to hacking, password mining, impersonation, misrepresentation of identity or affiliation, concealment of true identity or location (including through proxy servers), or submission of false, inaccurate, or altered information or documentation;
• Circumvent or attempt to circumvent any security measures or features intended to protect the novio App or its users;
• Use the novio App for any purpose other than its intended purpose, including for malicious, threatening, unethical, harassing, fraudulent, or illegal activities, or in violation of these terms of use;
• Upload any files or content protected by intellectual property laws unless you own or control the requisite rights or have obtained all necessary consents;
• Upload or distribute files containing viruses, malware, corrupted files, or other software or programs that may damage the operation of the novio App or any other user's device;
• Conduct or forward surveys, contests, pyramid schemes, or chain letters through the novio App;
• Falsify, delete, or alter any author attributions, legal notices, proprietary notices, or source identifiers in any content uploaded or transmitted;
• Violate any applicable code of conduct or guidelines relating to any service offered through the novio App;
• Violate any applicable laws or regulations in force in India or any other jurisdiction; or
• Violate any provision of these terms of use or any other terms and conditions governing the use of the novio App.

You shall be liable for ensuring that the credentials of your account are kept confidential. In the event, the credentials are shared with any third party, the Company shall not be responsible for any authorized or unauthorized actions of such third party, and the User alone shall be liable for all such actions.

Under no circumstances shall the Company be liable for any consequential, indirect, incidental, or remote loss or damage suffered by you or any third party, including your friends or family.

The Company shall have the right to suspend or terminate the account of the User for any breach of the obligations set out above or any terms set out herein. Upon termination for any reason, You agree to immediately stop using our services. Further, You agree that We may at any time and for any reason, terminate Your access to the Services, or restrict or suspend Your access to all or any part of the novio App at any time, for any or no reason, with or without prior notice, and without any liability. If there is a suspicion of untoward or illegal activity, fraud whether suspected or otherwise, We may suspend Your account immediately.

5. Intellectual Property

Unless otherwise indicated, or except where any proprietary material is owned by a third party and expressly identified as such, all intellectual property rights in and to the trademarks of the Company and the novio App are owned by the Company. This includes, without limitation, all rights, title, and interest in and to copyrights and related rights, patents, utility models, designs, know-how, trade secrets, inventions (including patent-pending inventions), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

You acknowledge and agree that you shall not use, reproduce, modify, distribute, display, or otherwise exploit any content belonging to the Company and available on the novio App without obtaining the prior written authorization of the Company.

Notwithstanding the foregoing, it is expressly clarified that you shall be solely responsible for any content that you provide, post, upload, transmit, or store while using any service through the novio App, including without limitation any text, data, information, images, photographs, audio, video, or other material made accessible by you through your use of the novio App.

6. Links to Third Party Sites

The novio App may contain links to third-party websites ("Linked Sites"). The Linked Sites are not under the control of the Company, and the Company does not assume any responsibility for the content of any Linked Site, including without limitation any links contained therein, or any changes or updates to such Linked Sites.

The Company is not responsible for any form of transmission whatsoever received by you from any Linked Site. Any links, including links to online advertisements, are provided solely for your convenience, and the inclusion of any link does not imply any endorsement, affiliation, or association with the Linked Sites, nor does it represent the advice, views, opinions, or beliefs of the Company.

You are solely responsible for verifying the accuracy, completeness, and usefulness of any information available on the Linked Sites before relying on it. If, by accessing the novio App or any Linked Site, you are exposed to content that you consider offensive, unlawful, or inappropriate, your sole remedy shall be to discontinue use of the novio App.

7. Disclaimer of Warranties and Liability

The Company has made reasonable efforts to ensure that the information available on the novio App is accurate. However, the Company does not warrant or make any representations, express or implied, regarding the quality, accuracy, completeness, reliability, or suitability of any data, information, products, services, or functionalities made available through the novio App.

To the maximum extent permitted under applicable law, the Company shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, or any other damages whatsoever, arising out of or in connection with the use of, or inability to use, the novio App. This includes, without limitation, any delay or failure in performance, non-availability of the novio App, or any information, software, products, services, functionalities, or related graphics obtained through the novio App, whether based on contract, tort, negligence, strict liability, or otherwise.

The Company shall not be responsible for the non-availability of the novio App during scheduled maintenance, upgrades, or any unplanned suspension of access due to technical issues or any reason beyond the Company's reasonable control.

You acknowledge and agree that any material or data downloaded or otherwise obtained through the novio App is done entirely at your own discretion and risk, and you shall be solely responsible for any damage to your device, systems, or loss of data resulting from such download or use.

8. Consent in relation to access to credit information through Credit Information Companies

1. The user agrees to seek their credit score from Credit Information Companies ("CIC") using the novio App and disclose the said credit score to novio. novio may use the said credit score to determine the user's eligibility for access to various novio Services. novio may, at its sole discretion, prevent users from accessing the novio App. novio may collect PAN as information during registration. The purpose of the PAN will be to verify the user through CICs and also pull the CIC records.
2. The user agrees that the Company is his/her lawfully appointed agent and the Company has agreed to be his/her agent for the purposes, including, without limitation, to receive the credit score and other related information from CICs on the user's behalf and use it and the Company has granted its consent for being appointed for the aforesaid purpose.
3. The user hereby grants its unconditional consent to the Company to receive credit score and other related information from CICs on the user's behalf and the Company has granted its consent for being appointed for the aforesaid purpose. The user hereby represents and acknowledges that the terms in relation to the use of the credit score and other related information has been agreed between the user and the Company.
4. The user agrees that the user's consent may be stored by the Company on a permanent basis and may be verified from time to time. The user understands that the Company cannot access the credit score and other related information for more than six (6) months on the basis of a single consumer consent and that such consent is required to be refreshed every six (6) months. The Company may store the credit score and other related information only for (i) a limited period of six (6) months, or (ii) such period as is necessary to satisfy the purpose for which such information was provided, or (iii) until the user withdraws consent for storage of such credit score and other related information, whichever is earlier. Upon expiry of such period, the stored credit score and other related information shall be deleted, purged, or expunged by the Company.
5. The user shall not hold the CICs responsible or liable for any loss, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (a) delivery of the user's credit score and other related information to the Company; (b) any use, modification, or disclosure by the Company of such credit score and other related information, whether authorized or unauthorized; or (c) any breach of confidentiality or privacy in relation to the delivery of the user's credit score and other related information to the Company.
6. The user agrees that consent may be required to be recorded or provided electronically, and in all such cases, the user understands that by clicking on the "I Accept" button, the user is providing "written consent" to the Company, authorizing the Company to obtain the user's credit score and other related information from the user's personal credit profile maintained with CICs. The user further authorizes the Company to obtain such information solely for the purpose of confirming the user's identity and displaying the credit score and other related information to the user. By checking the relevant box and clicking on the "Authorize" button, the user agrees to the applicable terms and conditions, acknowledges receipt of the privacy policy of the CICs, and confirms authorization for the Company to obtain the user's credit score and other related information.
7. The user understands that, in order to deliver the relevant product, the user hereby authorizes the Company to obtain the user's credit score and other related information from the CICs.
8. By submitting the registration form, the user understands and agrees that the user is providing express written consent for the Company to request and receive information about the user from third parties, including but not limited to consumer reporting agencies, at any time for so long as the user maintains an active account with the Company. The user further authorizes the Company to retain a copy of such information in accordance with its terms of use and privacy policy.
9. The user understands that the product is provided on an "as-is" and "as-available" basis, and the CICs expressly disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. The user agrees not to institute any suit or proceeding or otherwise make or present any demand or claim and irrevocably, unconditionally, and fully releases, waives, and forever discharges the Company, the CICs, their officers, directors, employees, agents, licensees, affiliates, successors, and assigns (collectively, the "Releasees") from any and all liabilities, claims, demands, losses, suits, costs, and expenses (including court costs and reasonable attorneys' fees), whether known or unknown, arising out of or in connection with the submission of the user's credit score and other related information and/or the authorization granted to the CICs to deliver such information to the Company. The user further agrees to defend, indemnify, and hold harmless the Releasees from and against any losses resulting from third-party claims arising in connection with this authorization.
11. The user agrees that this confirmation shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai. The CICs shall be entitled to assign their rights hereunder to any third party without obtaining the prior written consent of the user.
12. The user hereby expressly authorizes and consents to the Company, its partner banks, financial institutions, fixed deposit issuers, KYC agencies, and other regulated entities to collect, access, verify, share, and process the user's personal, financial, and KYC information (including PAN, Aadhaar, bank account details, credit information, and fixed deposit–related details) for the purposes of onboarding, KYC verification, product eligibility assessment, servicing, regulatory compliance, and related communications. The user further consents to receive communications from such banks, financial institutions, or their authorized representatives, including in relation to account status, KYC, product updates, confirmations, or regulatory disclosures, through electronic or other permitted modes. The user undertakes to promptly notify the Company of any change in personal, contact, banking, or financial details, including but not limited to address, mobile number, email address, bank account status, or KYC information, and acknowledges that the Company and its partners shall be entitled to rely on the most recent information available with them unless duly updated by the user, and shall not be liable for any consequences arising from the user's failure to provide timely updates.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company from and against any and all losses, liabilities, claims, damages, costs, and expenses (including reasonable legal fees, disbursements, and any interest chargeable thereon) that are asserted against or incurred by the Company and that arise out of, result from, or are payable by virtue of any breach, non-performance, or violation of any representation, warranty, covenant, agreement, or obligation made or required to be performed by you under these terms of use.

10. Other Terms

1. Before using the App, users must read all of these General Terms of Use including the ones set out above ("Terms") herein and the Privacy Policy provided on the App. By using novio's products, software, services, and the Website or by availing any products offered by novio's partner institutions or third parties ("Services"), users understand and agree that novio will treat their use of the Services as acceptance of these Terms from such point of usage. Users may not use the App if they do not accept the Terms. It is strongly recommended for users to return to this page periodically to review the most current version of the Terms in force. novio reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and the user's continued access or use of this App signifies their assent/ratification of the updated or modified Terms. If users object to these Terms or any subsequent modifications to these Terms in any way, their only recourse is to immediately terminate the use of the App. novio may require users to agree to additional terms (if any) between them and novio in connection with specific services that they may avail of from time to time. The service provided by novio through the App is available and appropriate only for use in India.
2. Additional Terms: In addition to these Terms, certain plans, offers, products, services, elements, or features may also be subject to additional terms, conditions, guidelines, or rules which may be posted, communicated, or modified by novio or applicable third parties at any time. The user's use of any such plan, offer, product, service, element, or feature is subject to those additional terms and conditions, which are hereby incorporated by reference into the Terms, provided that in the event of any conflict between such additional terms and the Terms, the Terms shall prevail.
3. App Permissions: The permissions collected in the app will serve the following purposes: They are 18 years of age or older; They are capable of entering into a legally binding agreement; and They are not barred or otherwise legally prohibited from accessing or using the novio App and novio Services.
4. Brand Packs: For all customers who have availed the Brand Packs, the ability to redeem the brand packs will be available inside the novio app if the brand packs has not expired.
5. novio Limited Period Offers: novio may run promotional offers for a limited time. These offers will be valid only for select customers who receive the offer through WhatsApp, Push Notifications, or any other authorized communication channel. In the event that the promised benefit is unavailable due to unforeseen circumstances, an alternative benefit of equal or higher value will be provided to the customer.
6. Account Deletion: Users can request for the account to be deleted by filling the details in the app under 'delete your account'. Once a request is received, novio will confirm the deletion status to the user within 10 working days.
7. novio is a product offered by Credilio Financial Technologies Private Limited – which acts as an authorized distributor for banks and NBFCs. Customers registered on Credilio will also be shown as registered on novio.

11. Miscellaneous

Failure to enforce any rights conferred by these Terms or any law shall not be deemed to be a waiver of any such rights or operate so as to the exercise or enforcement thereof at any subsequent time.

12. Governing Law

All claims, matters and disputes are subject to the exclusive jurisdiction of the competent courts in Mumbai only. These Terms and/or the use of the services provided by partner entities shall be governed by the laws of the Republic of India and no other nation. The user and the Company agrees to submit to the exclusive Jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions. The Company accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. In case any proceedings are initiated by or are against the Company, it shall be entitled to recover all legal expenses incurred in connection with the legal actions, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees.

13. Assignment

The Company may assign its rights and duties under these Terms without any notice to You. You will not assign or otherwise transfer Your rights or obligations under these Terms. The laws of India shall be applicable to these Terms.

14. Limitation of Liabilities

The Company shall not be liable for any claims that a User may have against the partner entities providing services in the novio App including in relation to credit cards or fixed deposits availed by the user with such entities. The Company merely acts as a technological partner of partner entities including banks and NBFCs.

To the maximum extent permitted by law, the Company and its partner entities shall not be liable for:

• Technical errors, system downtime, or communication failures;
• Indirect, consequential, or punitive damages arising out of your use of the services provided by the Company;
• Any issues faced by you vis-à-vis the usage of the card obtained through the novio App; and
• Any issues in relation to coupons or vouchers purchased by you through the novio App.

In any case, the liability of the Company in relation to a User shall not exceed the fees/commissions earned by it through the services provided to the User.

The Company shall not be liable for any claims instituted or brought against the Company (i) in relation to credit cards, after 1 year of obtaining a credit card through the novio App; (ii) in relation to any other services after 1 year of the initial usage of such service; and (iii) in relation to coupons, vouchers, or discount coupons, after 6 months of availing such coupon, voucher, or discount coupon.