Grievance Redressal

You may contact our Support Officer, Ms. Minal Kadam.

By email: care@novio.in

By phone: +91 86559 00119 (between 9:30 am to 9:00 pm from Monday - Saturday and 10:00 am to 7:00 pm on Sunday)

Level 1 Escalation: Ms. Shraddha Makwana, Grievance officer.

By email: gro@novio.in

When to connect : If not resolved by Support Officer within 7 days

Level 2 Escalation: Ms. Neelam Sanguri, Nodal Officer.

By email: nodal@novio.in

When to connect : If not resolved at Level 1, or resolution is unsatisfactory, within 15 days

By post: Credilio Financial Technologies Private Limited

Grievance Redressal Officer,
1001, Classic Pentagon, Western Express Highway,
Parshiwada, Chakala, Andheri East, Mumbai,
Maharashtra, India
400053