Grievance Redressal
You may contact our Support Officer, Ms. Minal Kadam
By email: care@novio.in
By phone: +91 86559 00119 (between 9:30 am to 9:00 pm from Monday - Saturday and 10:00 am to 7:00 pm on Sunday)
Level 1 Escalation: Ms. Shraddha Makwana, Grievance Officer
By email: gro@novio.in
When to connect: If not resolved by Support Officer within 7 days
Level 2 Escalation: Mr. Atish Singh, Nodal Officer
By email: nodal@novio.in
When to connect: If not resolved at Level 1, or resolution is unsatisfactory, within 15 days
By post: Credilio Financial Technologies Private Limited
Grievance Redressal Officer,
1001, Classic Pentagon, Western Express Highway,
Parshiwada, Chakala, Andheri East, Mumbai,
Maharashtra, India
400053
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