Grievance Redressal Mechanism

1. How to log in a complaint / where can a complaint be made

Any customer having a grievance/complaint/feedback with respect to the product and services offered by InCred Financial Services Limited (hereinafter referred to as 'the Company') may write to the Company's Customer Service Department through any of the following channels:

• Call: 18001022192
• Email: care@incred.com
• Write a letter at: Unit No. 1203, 12th Floor, B Wing, The Capital, Plot No. C – 70, G Block, Bandra – Kurla Complex, Mumbai – 400051, Maharashtra
• Website: www.incred.com

2. Whom to approach for redressal

Customers are requested to first raise their concerns through any of the channels mentioned above. If the same is not resolved within 5 days or if the customer is not satisfied with the solution provided by the customer care service, then the customer may follow below escalations for resolving their grievances:

In case the complaint is not resolved within a period of five days or if the customer is not satisfied with the solution provided, then the customer may approach the Grievance Redressal Officer. The name and contact details of the Grievance Redressal Officer are as follows:

3. Details of InCred Personal Loan

Details of InCred Personal Loans can be found at: https://personal-loans.incred.com/personal-loan

For any further escalation, you may also approach the RBI's SACHET portal: https://sachet.rbi.org.in/